Patient journey map of the Covid-19 patients isolated at their homes

What are the needs of Covid-19 patients that are isolated at home and what actions can be developed to solve them? We show the first patient journey map of the Covid-19 patient at home and the summary of the empirical study undertaken in order to find solutions.


Support plan for Covid-19 patients

After one month of co-creation out the study on Covid-19 patient needs, the efforts of patients and healthcare professionals paid off with the creation of the first Covid-19 patient community on the Pacientalia platform. This platform integrates solutions that give answer to the four main challenges patients expressed. During the co-creation workshops they demanded "a friendly voice" and have the support of fellow patients. The platform allows Covid patients to connect among them and support each other. With webinars of quality and endorsed content as well as forums were patients can talk with healthcare professionals the need of reliable information. Some patient needs, like logistic support, are not implemented yet, but the platform is ready to integrate them. Pacientalia can be downloaded on Apple and Android.

More information at

Chatbot for Covid-19 patients with lung cancer

Lung cancer patients are especially vulnerable to coronavirus. This chatbot supports and helps them with those questions the healthcare system cannot answer now due to its saturation.
This chat is still learning. If you are a lung cancer patient you can help other patients by asking questions to the bot. In Spanish only

Chatbot Clic Here
Solicitamos su permiso para obtener datos estadísticos de su navegación en esta web, en cumplimiento del Real Decreto-ley 13/2012. Si continúa navegando consideramos que acepta el uso de cookies. OK | Más información