Work Team

Our team at IEXP

The 18 people working with IEXP have developed their careers in the field of health for several years, both in the clinical, nursing and pharmaceutical areas, as well as in research and management.

Our team includes doctors, nurses, psychologists, anthropologists, economists, expert engineers in big data, artificial intelligence, deep learning etc, as well as innovation and agile methodologies of patient-centered design


Dr. Carlos Bezos Daleske
Director General IEXP

Carlos Bezos is aknowledged as one of the pioneers of patient experience in Spain. Before he worked as healthcare quality manager at IVF-SPAIN and also as director of SeniorLab (Citilab, Barcelona) where he was in charge of of innovation with elderly and e-health.

Irene Tato
Director of Institutional Relations

She supports clients to achieve their goals in institucional and communication impact. Expert in healtchcare corporate diplomacy and can look back to an outstanding career in healthcare communication. She created the first healthcare communication master in Spain and is President of Amref Health Africa, Princess of Asturias Award 2018.

Dr. Gualberto Diaz
Medical Director

He is responsible for providing clinical advice to IEXP as an organisation and to its projects. He is currently working in a clinical research centre of the Accellacare network for the execution of clinical trials. Previously he has worked in healthcare management (Basque Government), in the pharmaceutical industry in scientific and editorial consultancy, in public and private healthcare and as a lecturer (Universities of Zaragoza, Barcelona, Murcia and Francis de Vitoria among others).

Esther Arasa
Responsible for the Area of Hospitals and Health Providers

She works to implement value projects and cross-cutting patient experience processes. She has extensive experience as an auditor, consultant and adviser in the design and implementation of quality and patient safety management systems. She has a broad reinforced strategic vision with the expansion of knowledge in the field of Patient Experience as well as in the application of new frameworks and agile practices.

Javier Rutz
Director of Technology

Expert in business intelligence and artificial intelligence, he co-ordinates an high level team of engineers and technologists. He is engineer and was Director General of Nertus (Siemens). He lectures also at Instituto de Empresa Business School.

Nicole Hass
Patient Advocacy

Nicole is the liaison with the patient organizations we work with. She is an advisor to various European patient organizations and was the director of Patient Advocacy at Grifols .

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